Customer Service

Commitment to Customer Service

At Lakeside Florist, we understand the importance of providing exceptional customer service. Whether you’re a teenager preparing for your first school dance, a grieving family in need of funeral flowers, or a blushing bride envisioning the perfect wedding wonderland, we are here to support you. Our goal is to create a space where we can assist customers with flowers for every season of life. Whatever your floral needs may be, we are committed to helping you bring your vision to life.

Refunds and Returns

Your satisfaction is our top priority at Lakeside Florist. If for any reason you are not 100% satisfied with your order, delivery, or any part of your shopping experience, please don’t hesitate to contact us at 972-771-4600. We are more than happy to offer a variety of alternatives, including redelivery of a new design or a full refund. Our dedicated customer service team is here to discuss options and ensure that you have a positive experience with Lakeside Florist.

Substitution Policy

At times, it may be necessary to make substitutions in order to create your bouquet. This is typically due to the availability of certain flowers in different parts of the country. Rest assured, we take extra care to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value. In the case of single-flower arrangements, such as an all-rose bouquet, we will make every effort to match the flower type, but there may be occasions where a substitution of color is necessary.